At SAAT, we care about how we do business. Our goal is to help you avoid mistakes, scams, or confusion when shopping. We believe in offering the best value, including discounts, free gifts, and a Buy Back Guarantee.

We also give part of our profits to help people in need and protect the environment. Trust is something we earn through our actions, not just promises. After nearly 4 years of selling online without any complaints, we are confident in the service we provide.

If you're unsure about shopping with us, we encourage you to take your time to learn more. We want you to feel confident and happy with your purchase.

Custom jewelry is made just for you, based on your preferences. Before we start making it, you’ll approve a 3D drawing. Custom or personalized items can’t be returned unless there's a problem with the workmanship. We want you to be happy with your order, so please reach out if you have concerns about the quality.

To sell your jewelry back to SAAT, follow these steps:

• Make sure your item is eligible under our Buy Back Program Policy.
• Send us a photo of the item and your proof of purchase by email.
• We’ll check the item and respond within 5 working days.
• If the item is in good condition (normal wear and tear is okay), we’ll accept the return and pay you within 5 working days.

Yes, all our diamonds come with certification from trusted gem labs like GIA (Gemological Institute of America) or AGS (American Gem Society). The certificate shows details about the diamond's cut, color, clarity, and carat weight, so you can be sure it’s real.

Yes, we offer free standard shipping on all diamond orders. If you need your order sooner, you can choose an expedited shipping option for an extra fee.

Yes, we do! You can work with our team to create a custom piece of jewelry, whether it's an engagement ring, pendant, or bracelet. Contact us to get started with your design.

We have a 30-day return policy for diamonds. If you’re not fully happy with your purchase, you can return it within 30 days for a full refund, as long as the diamond is in its original, unused condition.

All our diamonds are certified by trusted gem labs. We also provide detailed information about each diamond's characteristics on the product page, so you can be sure it's authentic.

Yes! Once your order is shipped, we’ll send you an email with a tracking number so you can follow your delivery’s progress.

Yes, we ship to most countries worldwide. International shipping fees and customs duties may apply, and delivery times can vary depending on where you are.

If you have any questions, our customer service team is here to help. You can email us at support@saat.com.au or call +61 1300393339.

Choosing the right diamond depends on your preferences and budget. The main things to look at are the Four Cs: Cut, Color, Clarity, and Carat weight. Our website has guides to help you choose the best diamond for you. If you need help, our customer service team is happy to assist.

Yes, we offer free gift wrapping to make your purchase even more special. Just choose the gift wrapping option when you check out.

We accept various payment methods, including major credit cards, PayPal, and financing options through trusted partners. We want to make paying for your order as easy as possible.